RETURNS Terms & Conditions
To help make Christmas hassle-free, any purchases between 30th November and 23rd December 2024 can be returned or exchanged up to 13th January 2025.
We appreciate that buying online can have it's challenges especially with clothing and footwear so naturally you can return or exchange your item within 30 days from date of purchase.
All we ask is that any purchase must be returned in its original packaging with any original documentation and it must be unused and undamaged and in a resalable condition with no sellotape mark on the item box. Pop a note in with your returned item stating whether you want a refund or exchange and of course don't forget your name, address and phone number so we can match up your refund/exchange without delay.
We reserve the right to refuse a refund if an item is returned in a damaged or unsellable condition or is received outside the 30 day return window. Rejected returns can be returned to the purchaser at our Standard Delivery charge of £4.95. Unclaimed rejected returns will be donated to charity after 30 days, if return postage has not been paid.
If you have any queries pop us an email at hello@bfrequestrian.co.uk or ring 01328 621230 from 8am to 8pm daily.
The return address is:
BFR Equestrian & Country
Clipstone Farmhouse
Fulmodeston
Fakenham
NR21 0NR
Tel: 01328 621230
The item is your responsibility until it reaches us. Therefore for your own protection and peace of mind we recommend that you send the item back to us using Royal Mail recorded delivery or a similar postal tracking service (such as Hermes now know as EVRI or Parcel2Go).
Once received safely back at BFR Equestrian & Country you will be refunded within 3 - 5 business days the purchase price of the item (often sooner if all paperwork enclosed) but regrettably we cannot refund the postage and packaging unless off course your item is faulty or damaged when you received it.
If you were unfortunate to receive a damaged or faulty item from us then of course we will refund the full cost of return postage and refund your delivery charge too (we may even organise a courier to collect if it is a larger item or send a pre-paid label).
Most of our products come with a 12 month manufacturer's warranty. In the event of a warranty claim we will provide a replacement item unless we are unable to do so, in which case a full refund will be provided.
At BFR Equestrian & Country we strive to have great customer service and often the best way to deal with damaged or faulty goods is to email us immediately so we can deal with the situation as quickly and smoothly as possible. If you have any questions please just email hello@bfrequestrian.co.uk
Thank you for shopping with us.
Matt & Alice