General Shipping Info
Once you have placed your order you are going to want to know the cost of your delivery and when you can expect to receive your goods.
How much will my delivery cost?
UK Mainland Delivery options for Post and Packaging:
- Free Delivery to UK postcodes for all orders over £50 (5-7 days).
- £4.95 - Standard Delivery - Royal Mail Tracked 48 (2 - 3 days)
- £10.95 - Express Next Day Delivery - Royal Mail Tracked 24 or Courier (next working day)
Please note, we do not ship on a Sunday, therefore any orders placed after 11.30am on a Saturday will be shipped the following Monday (excluding Bank Holidays).
If you are unsure about which delivery option to choose, please do call or email us and we'll be more than happy to help.
Highlands, Remote & Offshore Postcodes
Where we can we will use Royal Mail due to the extra charges and restrictions imposed by courier services for some Highland, Remote and Offshore postcodes. Most items under 2kg and/or the size of a small parcel can be delivered via Royal Mail Tracked/Signed however delivery surcharges may be applied for parcels over this size/weight, therefore, please contact us directly for the best possible bespoke quote for your item(s) and we will take your order over the telephone. Lines are opened 8am to 8pm.
Highlands, Remote & Offshore Postcodes include Channel Islands, Northern Ireland, Scottish Highlands and UK Islands, as covered by the following postcode areas: AB30-38, AB41, AB44-56, BT, FK17-99, G83, GY, HS, IM, IV1-28, IV30-56, IV63, JE, KA27-28, KW1-17, PA20-49, PA60-78, PH18-26, PH30, PH31-44, PH49-50, TR21-25, ZE
VAT FREE Delivery to Channel Islands
Goods purchased direct from our online store and shipped to your home address in Jersey or Guernsey will not be subject to VAT – that’s right we will deduct VAT before you pay – just make sure your country is selected properly when checking out.
UK VAT will be deducted from your order at the checkout basket stage on our website, saving you the kerfuffle of claiming VAT back later. Bare in mind though if you live in Jersey you are liable for GST if total value of your order exceeds £135, no GST is chargeable if your total value is less than the de-minimis value of £135.
Remember it is your responsibility to check what you are responsible for regarding VAT, tariffs, customs clearance charges etc. and if any charges are applicable in your country of residence when you import goods from the UK. Extra charges may or may not be due by you the customer, BFR Equestrian & Country have no responsibility or liabilities for these charges.
How long will delivery take?
We strive to provide great customer experience and are dedicated to ensuring you receive the best possible delivery service suitable to your purchase. All deliveries are made by secure courier or tracked Royal Mail. Our aim is to fulfill all orders with FREE Shipping from start to finish within 7 days. Orders with Standard or Next Day delivery will be shipped accordingly. Next Day delivery orders placed after 4pm will be shipped the next working day.
Do I need to sign for my order?
If your item is shipped via courier then yes however, if there is a safe place the courier may, at their discretion, leave your parcel at your request. Please be aware that BFR Equestrian & Country cannot be held responsible for loss or damage to any items that have been left at your request. If your parcel is sent via Royal Mail Tracked then a signature is not usually required.
What if I am out when my item is delivered?
If you are not in, our shipping provider will leave a card giving you the details on how you can re-arrange delivery of it is via Royal Mail you will be left a card and can arrange collection from your nearest Post Office.
Local Collection from our Showroom
We all know that busy seasonal periods such as Christmas can have an impact on delivery but we will do our utmost to ensure your purchases reach you as quickly as possible. But please during these times place your order as early as you can as once your goods leave our premises they are in the hands of the delivery service.
Overseas Deliveries outside of Channel Islands & Isle of Man & Northern Ireland
Discounts may be available for bulk orders. Please email firstname.lastname@example.org or call us on 01263 768641, as prices will be determined on amount of goods ordered.
Thank you for visiting our site and for shopping with BFR Equestrian & Country, any queries on above please do get in touch.